Privacy Policy

Effective Date: June 1, 2008

PointerWare Innovations Ltd. values the privacy of those who use our web site, products, and services and makes all commercially reasonable efforts to protect it. This Privacy Policy covers the collection, use, and disclosure of personal information that may be collected any time you interact with PointerWare Innovations Ltd., such as when you visit our web site, use or purchase our products and services, or communicate with PointerWare Innovations Ltd. employees. Please read the following to learn more about what information we collect, what we do with that information, and how we may use your personal information.

Information Collection and Use

The primary reason that we collect certain personal information is to provide the best possible level of customer service. It enables us to deliver product announcements, software updates, and special offers as well as provide convenient and personalized user access and improve the features and usability of our products.

Unregistered users may still be able to use certain PointerWare Innovations Ltd. web sites and services, in which case no personal information is collected.

PointerWare Innovations Ltd. may collect information and use it for internal business purposes in a number of situations, for example:

* Personal information such as name, e-mail address, contact preferences, which PointerWare Innovations Ltd. products and services you use, and transactional information such as your credit card number – to deliver and support our products and services;
   * Demographic information such as your occupation and where you use your computer and mobile devices – to improve understanding of our customer needs;
   * Tracking information about your visit from the browser or PointerWare Innovations Ltd. application on your computer or mobile device, including IP address, cookies, and the pages you request – to analyze trends, administer the site, track your navigation of the site, deliver relevant advertisements, and gather broad demographic information for aggregate use (note that IP addresses are not linked to “personally identifiable information”); and
   * Aggregate information from multiple users without personally identifying individuals, such as geographic region, which we may share with our business partners – to improve understanding of customer needs and provide relevant services.

Your PointerWare Innovations Ltd. Username and related information

The PointerWare Innovations Ltd. web site allows you to create an “PointerWare Username” based on your personal information. This is required in order to take full advantage of the PointerWare Innovations Ltd. Web service and any downloadable software products. It also allows PointerWare Innovations Ltd. to provide more personalized and convenient service and saves time when you want to use the PointerWare Innovations Ltd. services, update your software or setting, or search for PointerWare Innovations Ltd.-related information.

Public information

Certain portions of the PointerWare Innovations Ltd. web sites and services are open to any online viewer, such as our user forum. Any information that you post in these locations can be read, collected, or used by anyone to send you unsolicited messages. PointerWare Innovations Ltd. is not responsible for any personal information you choose to post in these locations.

Information disclosure to third parties

PointerWare Innovations Ltd. is the sole owner of the information collected in its web sites and software products. We do not share, sell, rent or otherwise distribute this information to others, except as disclosed in this Privacy Policy. PointerWare Innovations Ltd. may share your information under the following circumstances:

* We have your explicit consent to share the information;
   * We need to share your information to fulfill your product or service request;
   * We wish to contact you with information about products and services from our business partners. You have an “opt-out” option during registration and in your personal account preferences and may expressly decline receiving such information;
   * We are required to provide such information by law, subpoena, or court order;
   * You have explicitly requested information from PointerWare Innovations Ltd. business partners, in which case it will be clear at the point of collection who is collecting the personal information and whose privacy statement will apply;
   * We believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats against persons or property; or
   * We have a relationship with an affiliate or partner that you have an online or off-line (non-Internet) relationship with, or have visited the affiliate or partner’s web site that links to or mentions PointerWare Innovations Ltd.’s web site and have registered for PointerWare Innovations Ltd. online services through the partner or affiliate’s program or web site.

Cookies are small data files that a web site you visit may save on your hard drive that usually includes an anonymous unique identifier. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your e-mail address. The PointerWare Innovations Ltd. web site uses cookies for user authentication, keeping track of your preferences, promotional campaigns that require user identification, keeping track of our audience size and traffic patterns, and in certain other cases.

You can configure your browser to accept cookies, reject cookies, or notify you when a cookie is being used. However, if you configure your browser to reject cookies, you may not be able to use PointerWare Innovations Ltd. products or services that require you to sign in or take advantage of all the features of PointerWare Innovations Ltd..

PointerWare Innovations Ltd. may allow third party business partners that display advertisements on some of our web pages to maintain their own cookies on your computer. These business partners do not have access to PointerWare Innovations Ltd.’s cookies and their use is subject to their own privacy policies.

Links

The PointerWare Innovations Ltd. web site and services may contain links to other sites. PointerWare Innovations Ltd. is not responsible for the privacy policy or other practices employed by web sites linked to, or from, our web site nor the information or content contained therein. This privacy statement applies solely to information collected by this web site.

Data Security

PointerWare Innovations Ltd. is committed to protecting the security of your information and takes reasonable precautions to protect it. However, Internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure and as a result we cannot warrant the security of information you transmit to us and you do so at your own risk. Once we receive your data transmission, we make all commercially reasonable efforts to ensure its security on our systems:

* Your PointerWare password is protected by encryption and only you have access to it;
   * Your personal information and data stored in our systems is protected by various physical, electronic, and procedural safeguards. It is housed in a secure facility and PointerWare Innovations Ltd. restricts physical and network access to this facility to select trained staff and regularly evaluates its technologies, facilities, procedures and potential risks to maintain the security and privacy of our users’ data. As a rule, PointerWare Innovations Ltd. employees do not monitor or view your personal information or content stored in the PointerWare Innovations Ltd. service, but it may be viewed if we learn that our Terms of Service may have been violated and confirmation is required; and
   * Certain PointerWare Innovations Ltd. services support the use of standard SSL encryption to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered, or deleted due to firewall or other security software failures.

If PointerWare Innovations Ltd. learns of a security system breach we may attempt to notify you and provide information on protective steps, if available, through the e-mail address that you supplied during registration or posting a notice on our web site. Depending on where you live, you may have a legal right to receive such notices in writing. To request written notice of any security breach in writing, please send an e-mail with your request and mailing address to compliance AT PointerWare Innovations Ltd..com or via postal mail to the address in the Contact Us section below.
Children

PointerWare Innovations Ltd. abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union.

Changes and Updates

As this Privacy Policy may be updated from time to time, we will revise and display the effective date at the top of the web page. You should periodically review it to keep abreast of our plans and procedures to protect the personal information that we collect. Your continued use of this web site constitutes your agreement to this Privacy Policy and any updates.

If PointerWare Innovations Ltd. should ever sell its assets, merge with another entity, or file for bankruptcy, information collected from this web site is a PointerWare Innovations Ltd. asset and may be transferred.

PointerWare Innovations Ltd. welcomes your feedback regarding this Privacy Policy and our Terms of Service. If you have questions, comments, or concerns about either one, please contact us by e-mail at support@pointerware.com or postal mail at:

PointerWare Innovations Ltd.
Attn: Compliance Manager
101 College St., Suite 200 
Toronto, ON, Canada
M5G 1L7

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